Returns & Refund Policy

Last updated: September 4, 2026

At Gymineer, every piece is custom-made to order, and we want you to be happy with what shows up at your door. If something’s not right, here’s how we’ll make it right.

Contact Us

For returns, refunds, or any order issue, reach out to support@gymineer.com. To help us move quickly, please include:

• Your order number
• Photos or a short video of the issue
• A quick description of what went wrong

Request Window

You can request a return or refund up to 180 days after delivery.

For the following issues, please reach out within 7 days of delivery so we can investigate while everything’s fresh:

• Misprinted or mis-decorated items
• Damaged pieces
• Defective garments
• Lost packages

How Returns Work

1. Email us with the details above.
2. Once we approve your request, we’ll send you the return address and instructions.
3. We review most requests within 7 business days.

Please don’t ship anything back before getting approval — we can’t guarantee we’ll be able to process unauthorized returns.

Condition Requirements

Unless an item is defective or was printed incorrectly on our end, returned gear needs to be:

• Unworn
• Unwashed
• Tag-intact and in original condition

We can’t accept anything that’s been worn, stained, damaged from use, or altered after it arrived. Return shipping is on the customer unless the issue was our mistake — we don’t currently offer prepaid return labels.

Refunds

Approved refunds go back to your original payment method, in the currency you originally paid in. Exact timing depends on your bank or card provider.

What’s Not Eligible for Return

Unless there’s a manufacturing defect or we made a fulfillment error, these aren’t returnable:

• Underwear, socks, and other hygiene-sensitive items
• Sample or proof garments
• Items intentionally damaged after delivery
• Anything outside the 180-day window
• Items printed exactly to the artwork, sizing, or design files you submitted — even if you decide afterward you don’t love it
• Delays caused by incorrect info you provided (wrong address, wrong phone number, etc.)
• Orders affected by customer-requested design changes mid-production

Order Cancellations

You can cancel for a full refund only while your order is still In Review — before it enters production. Once printing has started, we may not be able to offer a full refund. Email us as soon as possible if you need to cancel.

Shipping Delay Compensation

Standard orders: We target production within 3–7 business days and shipment by business day 8 after payment clears. No tracking info by end of day 7? You may be eligible for compensation of up to 10% of your order value.

Bulk/team orders: We target production within 7–15 business days and shipment by business day 16 after payment clears. No tracking info by end of day 16? Same 10% compensation eligibility applies.

This doesn’t apply when the delay comes from your side — design changes, extra customization requests, incorrect shipping details, or waiting on your approval. We’ll make that call based on the specifics.

Lost Packages

If your package is confirmed lost in transit, let us know within 7 days of the estimated delivery date, and we’ll work with the carrier to sort it out.