Track Your Order & Missing Deliveries
Track your Gymineer order, understand why your tracking may not have updated, and find out what to do if your parcel hasn’t arrived or arrives damaged.
Where can I find my tracking link?
As soon as your order has been dispatched, you’ll receive a shipping confirmation email with your tracking link.
You can access your tracking link in:
- Your dispatch confirmation email
- Your order confirmation on our site[, if you have an account]
You might see delays due to:
- Production taking slightly longer than estimated (remember, every item is printed to order)
- Customs checks
- Delivery issues (e.g. incorrect or incomplete address)
Think there’s an address error? Please contact our Customer Support team as soon as possible — once an order enters production, we may not be able to change the shipping address.
Order hasn’t been dispatched yet. When will I get my tracking number?
Every Gymineer item is printed to order, so your order needs to complete production before it ships — typically 2–4 business days — before the shipping time on our Delivery Information page begins.
If it’s been longer than the combined production + shipping estimate for your region and you still don’t have a tracking number, please get in touch with our Customer Support team so we can look into it.
Order has been dispatched, but tracking hasn’t updated
It’s normal for tracking to take a little while to show its first update after dispatch, especially while the parcel is still moving through the initial handover between couriers. This can take a little longer during busy periods.
If your tracking still hasn’t updated after a few days, contact our Customer Support team and we’ll look into it for you.
Think your order might be lost?
If your order hasn’t arrived within your estimated delivery window and tracking hasn’t moved, please contact our Customer Support team as soon as possible at support@gymineer.com. We’ll do our best to assist you and work with you toward a satisfactory solution.
Tracking shows delivered, but I haven’t received my order
If your tracking says “Delivered” but you don’t have your parcel, please check:
- With neighbours or others at your address
- Around your property (porch, behind bins, side gate, etc.)
- For a courier card or app notification showing a safe place or neighbour delivery
If you’ve checked everything above and your order is still missing, please contact our Customer Support team and we’ll help resolve it.
My order arrived damaged
If your order arrives damaged, please contact our Customer Support team as soon as possible with photos of the item and packaging. We’ll do our best to assist you and work with you toward a satisfactory solution — see our Returns Policy for more information.
If you have any other questions about tracking or a missing delivery, contact our Customer Support team at support@gymineer.com.