Where Is My Refund
Sent something back but haven’t had your refund yet? Here’s what to check and when to contact us.
If you’ve already returned your item and are waiting for your refund, use this guide to check where things stand — and what to do if something isn’t right.
⏱ Before contacting us, please make sure your return timeframe has passed. Contacting us before this won’t speed up the process, and our team won’t be able to investigate until the window has closed.
Check our return timeframes in our Return Policy.
Step 1 — Check your return request status
You can submit and track return requests directly from My Account > Returns on our site. Once submitted, your request will show one of the following statuses:
- Pending — we’ve received your request and it’s awaiting review
- Approved — your return has been accepted; follow the instructions provided to send your item back
- Received — your returned item has arrived and is being processed
- Completed — your refund has been issued
If you haven’t submitted a request yet, head to My Account to start one before posting anything back to us.
Step 2 — Is your refund on track?
Use this checklist to confirm your refund is still within its expected window:
- Check your request status in My Account > Returns
- Check our return timeframe (see Return Policy) — if this window hasn’t passed yet, your return is still in progress
- Search your inbox (including spam/junk) for a refund confirmation email from Gymineer
- Check the card you used originally — refunds always go back to the same payment method (see timeline below)
- If your request status hasn’t updated and the full return timeframe has passed, contact our Customer Support team with your order number
Refund timelines
Once your return has been received and processed, the time it takes for funds to reach you depends on your card issuer:
| Payment method | Typical refund timeline (from processing) |
|---|---|
| Card (via Stripe) | Up to 5–10 working days |
This timeline starts from when we process your return — not from when you posted it back.
💡 Refunds always go back to the original card used at checkout. We’re not able to redirect a refund to a different card or account.
If you’ve closed the account linked to that card, your bank will still receive the funds and can help you access them — please contact your bank for further assistance.
If you have any questions about your refund, contact our Customer Support team at support@gymineer.com with your order number.