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Missing, Incorrect or Damaged Items

Updated

What to do if your Gymineer order is missing, incorrect, or arrives damaged.

If something’s not right with your order, we’re here to help you sort it out quickly.

Missing an item from your order?

Before anything else, double-check your order confirmation email to see exactly what was included in your order.

If an item is confirmed on your order but wasn’t in your parcel, please contact our Customer Support team as soon as possible with:

  • Your order number
  • The full name and shipping address used for the order
  • A detailed list of the item(s) that are missing

Missing item claims must be submitted within 7 days of delivery.

Received the wrong item?

If you’ve received an incorrect item, please reach out to our Customer Support team as soon as possible so we can help.

When you contact us, it’s super helpful if you can include:

  • Your order number
  • A clear photo of the item(s) you received
  • A photo of the packaging (if you still have it)

Wrong item claims must be submitted within 7 days of delivery.

Received a damaged item?

If something in your order arrives damaged, please get in touch with our Customer Support team as soon as you can so we can sort things out for you.

To help us investigate properly, please include:

  • Full-length photos of the damaged item(s)
  • A close-up photo of the damage
  • Photos of all labels
  • A photo of the outer packaging

Damaged item claims must be submitted within 7 days of delivery.

In all of the above cases, once we’ve reviewed your claim we’ll work with you toward a resolution — whether that’s a reprint, replacement, or refund. See our Return Policy for full details.

If you have any other questions, contact our Customer Support team at support@gymineer.com.

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